Last updated: 30 October 2026
At Elyzzar, we want every order to reach you safe, sealed and exactly as you ordered it. If something goes wrong, we will make it right.
When can you ask for a return or replacement?
You can ask for a free replacement or a refund if your order arrives:
Damaged or broken
Leaking
With the wrong product or wrong variant (for example, a different lip butter flavour)
With an item missing
Expired
Time limit
Please tell us within 48 hours of delivery. Requests after 48 hours may not be accepted, because we cannot confirm what happened during delivery.
What we need from you
Your order number
The email or phone number used for the order
Clear photos of the product and the outer box. An unboxing video helps us solve it faster.
How to request a return
Go to our Returns page and fill in the short form, or
Open My Account → Orders, choose your order and click Request Return, or
Message us on WhatsApp at +91 95033 99903.
You will get a request reference number (RET-…). Our team will reply within 1–2 working days.
What we cannot take back
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used or had their seal broken, unless the product was damaged, leaking, wrong or expired when it reached you.
We also cannot accept returns for a change of mind, or because a product did not suit your skin. Please read the ingredients on each product page and do a patch test before first use.
Replacement or refund
Replacement: we send a new product at no extra cost, including shipping.
Refund: if a replacement is not possible, or if you prefer a refund, we refund the amount for the affected item.
Prepaid orders: back to the original payment method in 5–7 working days after approval.
Cash on Delivery orders: by UPI or bank transfer in 5–7 working days after approval.
In most cases you do not need to send the product back. If we need it back, we will arrange the pickup at no cost to you.
Cancellations
You can cancel your order before it is shipped. Message us on WhatsApp or email us with your order number. Once an order has shipped, it cannot be cancelled.
Contact us
WhatsApp / Phone: +91 95033 99903
Email: elyzzarofficial@gmail.com
se your courier cost.